FAQ

What are the delivery times?

Delivery times depend on the country.For metropolitan France, Monaco: 48 hours or 2 working daysOverseas: 2 to 11 working daysInternational: 3 to 8 working days
How to track my order?

We will send you a tracking link by email.
Payment is secure?

Online payment is secure and provided by our partners Stripe and Paypal. In addition, our website has an SSL (Secure Sockets Layer) certificate which helps protect your confidential information such as credit card information.
What are the return and refund conditions?

you have 14 days to return your products to us. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back. Tea bags that have been opened in particular will not be taken back. The return costs remain the responsibility of the Customer.
Can I add an image, video or GIF to my FAQ?

Yes. To add media, follow these steps: 1. Go to Application Settings 2. Click on “Manage FAQ” 3. Create or select the question you want to add media to 4. When editing your answer, click the video, image, or GIF icon 5. Add the media from your library then save
How do I edit or remove the “FAQ” title?

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
Why order from Celestzen?

It is to have the assurance of environmentally friendly products and to support a small French company in the Provençal drome.
How do I ask questions and request information?

1. Go to the contact section 2. type your question in the box provided or send your request directly to our contact email 3. response in general within 48 H
where can i find the shipping costs?

Nowhere because we have chosen to offer free shipping to France. On the other hand, outside metropolitan France, shipping costs apply.